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The Nenix Customer
Care department is dedicated to ensuring that you receive
the highest—quality care and support that we can provide.
Our staff of expert support engineers are on-hand to deliver
efficient resolution to your technical support issues.
For information on
subscribing to one of our support plans, please contact your
Sales Account Representative, or contact Customer Service
directly at support@nenix.com. |
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Contact Us |
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Need tech support or customer care?
support@nenix.com
For product information
see products main page
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Support
Program Features
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Nenix is dedicated to
supporting its customers the best that it can. We have
made many of our materials available online so that
support resources are available twenty-four hours a day,
seven days a week.
Each of our support packages includes the following:
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Support
Programs
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Nenix currently offers
two customer support packages, designed to help you best
meet your mission-critical requirements. In addition to
the features described above, our support packages
include:
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| Support
Level |
Support
Hours |
Support
Services |
| Gold |
24 hours / day
7 days / week |
- Limited support with
individual product customizations /
integrations
- Email, phone, pager
support
- Guaranteed response
within 24 hours
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| Silver |
Monday – Friday
9:00 am – 6:00 pm PST
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- Guaranteed response
within 24 hours
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