1. Authentication failure due to service port conflict

Check the service port you are using. If the SentryAccess Server, Agent, Admin or Control is using this port, and it is in conflict with existing ports, please change to an unused port(s) through the process described in Installation manual Appendix C. 

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2. SentryAccess is being installed for the second time, and our existing license file cannot be used.

That is because your license has expired, and you need to obtain a new one. It is our standard policy to issue new licenses, even if SentryAccess is installed on a computer where it has been previously installed. Please contact your representative, or request another demonstration license to sales@nenix.com

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3. When re-installing SentryAccess, I find that the new policy database cannot be configured due to a previous policy database

Before re-installing SentryAccess, your existing policy database needs to be completely deleted before you can configure a new one. However, you can save your existing policy database by using either the SentryAccess Backup utility or the database archive utility, and then reuse your policy database after re-installation.

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4. An error occurs when I use Active Directory as my policy database repository

When using Active Directory as the repository for policy information you need to run the Setup program on the computer where Active Directory is installed. Remote operation in such cases may cause errors.

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5. An error occurs when I use Microsoft SQL2000 as my policy database repository

If you are using MS SQL2000 as your policy database, you need to have it running while you install SentryAccess on your system (it needs to be running at time of policy database generation).

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6. The following message appears during installation: “setup does not start SA Admin service. Please do it manually”

In this situation, you need to reboot the system and run the Setup program again.

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7. Users are redirected to the Login page, even when HTML Authentication was successful

This typically means that the cookie was not correctly configured. Please revisit and correctly configure the cookie domain.

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8. The CRM Event is not functioning correctly

If Author Cache is On in SentryAccess Agent configuration, your existing data may have difficulties with being altered. In this case, change the Author Cache to Off and try again.

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9. LDAP Search does not work in SentryAccess Manager

Try changing the SentryAccess Administration Service Security Option to “Local Administrator.”

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10. Remote operations (Service Start, Stop, Restart) do not work

Please verify that the SentryAccess Control Service is running. If it is running, then the Control Service is not running, or the button(s) has (have) been disabled. You need to restart the Control Service from Windows Services window. Please note that only IIS has this service (as it is a Windows service). Apache and iPlanet do not have control services.

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11. When using HTML Authentication, the basic authentication window does not come up. “Powered By Nenix” does not appear in the Basic authentication window

This may happen if the physical folder of the web resource is NTFS formatted and the user does not have access authority. It may also happen if the URI is protected through Windows Integrated. For correct operation, the user needs to be authorized to access the physical folder.

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12. I received an IP Spoofing error when my domain name was used for access

This may happen if the domain name used is not registered with any host header for currently registered web sites. You need to register the proper host header.

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