We offer a full range of support services including extensive online resources and enhanced programs tailored to meet your needs.

We offer the following programs

• Technical Support Online

• Knowledge-Base Self-Help

• Support Service Programs

• Partner Support

  Tech Support Online

Need online support? Submit your electronic request to us at support@nenix.com.

In order to obtain online support, please be aware that all Nenix products must be registered.

  Knowledge Base Self-Help

Need product information? Search our data repository to locate what you need, when you need it.

Can't find what you need? Contact us at info@nenix.com, and we'll see if we can locate it for you.

  Support Service Program

Nenix has two custom support packages, each designed to help you best meet your mission-critical requirements.

The following service packages are available:

Standard Support

This package consists of email support, with a guaranteed response within 24 hours (Monday - Friday, 9:00 am to 6:00 pm, Pacific Standard Time). Included with this package is help troubleshooting out-of-the-box product functionality, as well as any and all relevant product patches.

Premium Support

This support package provides email, phone, and/or pager support, 24 hours a day, 7 days a week. It includes all the benefits of the Standard Support package, and also includes limited support with individual product customizations.

For information on subscribing to one of our support plans, please contact your Sales Account Representative, or contact Customer Service directly at support@nenix.com.

   Partner Online Support

Thank you for visiting Nenix's Partner Support page. Please be patient with us while we finish constructing this portion of our site.

If you are a Nenix Solution or Technology Partner, and you are in need of support, please complete and submit an electronic request for partner support, and someone will contact you as soon as possible.

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